Serge Answers Your Questions

I know a lot of common problems with most appliances. I can usually estimate the problem and repair time according to your explanation. If you give me the model number of your appliance, I can check the price of the replacement part. I usually know the prices for popular appliances without the model number. To be clear, it’s impossible to provide a complete estimate remotely because every breakdown sign can be caused by several different problems. When I inspect the appliance in person, I sometimes find other parts that should be replaced. To fully assess the repair, I need to see the machine in person. I will always be truthful with my onsite inspections and estimates.

• My article: How can you get the best price for appliance repair in Ottawa?
• My article: Samsung appliance repair cost in Ottawa. 
• My article about appliance diagnostic

Most appliance repairs take 1 hour and cost $200-230, plus parts and taxes. This price includes the visit (travel and diagnostic) ($95). My article provides some examples of appliance repair costs. Some reductions or additional fees could be applied. See the relevant questions in the following list. 

• The spin problem in the Samsung washer is caused by the cracked support of the drum. The total cost of the repair is more than $600, and it isn’t worth the repair.

• The main board of your Kenmore refrigerator is defective. The part is available in three weeks, but you can’t wait that long.

• The main board of your Maytag dryer is damaged. The part costs about $400, so you may decide not to repair it.

• Verifying the dryer’s electric outlet shows an electric problem in the house.

• The house’s clogged drain system causes the washing machine to leak.

• The dryer doesn’t dry clothes because of the clogged vent system in the wall.

Some fees for night or weekend repairs could be applicable.

These costs include transportation expenses, the time it takes to diagnose the device, to take it apart and put it back together during the diagnostic, to provide the evaluation, and to order and pick up parts from my supplier. The diagnosis is a really important part of the repair and demands a high level of expertise and knowledge. Sometimes the diagnostic is quick, sometimes we need to take apart the machine to find the problem. Therefore the price for diagnostic will be variable. 

• Travel is more expensive for regions that are more than 30 minutes away by car from my location ($30-$50 usually)
• The second visit additional travel is $30.
• Stacked appliances $70
• The additional fees may apply to the diagnosis of more complex appliance models.
• The additional labour after the 1st hour is $80 per hour. 

I will inform you about the fees when I know your information: location, appliance model number, the acsess to the appliance. The exact estimate will be provide after the diagnosis. 

• Diagnosis of a second appliance in the same house is $80 (-20%).
• Quick repair (less than 20 minutes) – $20 discount. 
• For repeat customers – a reduction of $10 for the diagnostic or $20 for the repair. 

In all cases, I produce a written estimate before each repair. The reductions are not obligations and are given at the technician’s discretion. 

The warranty is valid for 3 months for parts and labour. If a problem is covered by the guarantee, I will take care of it as soon as I can. 

There is no warranty when the same problem is caused by the client. The common example is the dryer cut-off fuse issue caused by clogged ventilation system.

We offer dishwasher installation ( $180-220) and microwave installation ($200-250).

If I find that a “non-original” part provides the same quality at a considerably lower price, I will offer it to you. See my video Appliance repair: original and not original parts.